Company

In addition to fair prices and adherence to agreed delivery dates, the quality of our products is a top priority for the company. Our company policy is based on the following principles:

Independence of the quality system

The quality department is an independent unit within the company organization. The quality management representative’s decisions are based solely on qualitative aspects, taking into account the economic cost.

Integration of all corporate functions

From receipt of the order through the production chain to dispatch, every employee contributes to the manufacture and delivery of a high-quality product at their workplace.

Declaration of our quality policy

As part of our corporate responsibility and in order to continuously increase customer satisfaction and product quality, we have defined our quality policy in this policy statement. This serves to ensure consistently high-quality and safe products that fully meet our customers’ expectations.

Declaration of our quality policy

  • Planning and control: All organizational, commercial and technical activities that influence the quality of our products must be carefully planned and controlled.
  • Monitoring by quality assurance: These activities are constantly monitored by our quality management to ensure compliance with quality standards.
  • Compliance with hygiene regulations: The production processes comply with the requirements of the Food Hygiene Ordinance of August 5, 1997 and Directive 93/43/EEC of June 14, 1993 on the hygiene of foodstuffs.
  • Continuous improvement: In order to implement our quality policy, we pursue clearly defined goals and strategies and continuously develop our quality management system.

These foundations enable us to consistently deliver high-quality and safe products that meet our customers’ expectations.

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Objectives of the company within the framework of the quality policy
  • Satisfied customers > Reduction in complaint rate below previous year’s level?
  • Readiness to deliver at least 95
  • Increasing the quality level through
  • Expansion of the supplier evaluation system
  • Investments to improve the manufacturing process
  • Increasing the product responsibility of our employees through motivation and training
  • Reducing the waste rate
  • Improving employee satisfaction
  • 100% implementation of all hygiene standard measures

 

All employees are encouraged by the management to carry out their work and responsibilities in accordance with this policy statement. Each employee is responsible for the quality of their own work within the scope of their duties. The quality management system is constantly analyzed and the processes are adapted to the latest findings.

Certified according to IFS

In October 2018, the traditional Thuringian company Heinerle-Berggold Schokoladen GmbH, based in Pößneck, successfully confirmed its certification of the International Featured Standards Food (IFS) at “Higher Level” according to version 6 for the 15th time.

Compliance with international standards for food safety and product quality is the result of a consistent quality policy. As a result, the company also proves that its own requirements and the high demands of the trade are continuously met, thus guaranteeing the end consumer that Heinerle-Berggold produces safe and high-quality products.

The “IFS Higher Level” certificate is a confirmation of our work throughout the company and at the same time justifies our ambition to achieve this in the following year as well. “We are proud of this result, but we are not resting on our laurels. Heinerle-Berggold has stood for high-quality delicacies for over 140 years. We feel a lasting commitment to this tradition,” emphasizes Elvira Ortlepp, Managing Director of BERGGOLD.

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